Frequently Asked Questions
Everything you need to know about shopping with Ecig UK fashion.
How long does shipping take within the UK?
We offer standard shipping which typically takes 3-5 business days, and express next-day delivery for orders placed before 2 PM GMT.
What is your return policy for apparel?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our charts, as sizing can vary between slim and oversized fits.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
Are your clothing materials sustainably sourced?
Ecig UK is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% sustainability by 2025.