Returns & Exchanges

At Ecig UK, we want you to be completely satisfied with your fashion purchase. If your items aren't a perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal and select the items you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Place the unworn garments with original tags attached into the original packaging to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided in your portal and secure it firmly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package over to any authorized carrier location and keep your tracking receipt until your refund has been processed.